Ashique Rashid Pulayakalathil

- Enhanced Client Profile Management: Elevated brand visibility and presence across key real estate sectors within the Kolo App, significantly boosting brand awareness. - Lead Supply Optimization: Implemented a robust system for measuring lead quality, ensuring high-value lead supply to clients. - Client Retention Strategies: Focused on client renewals, employing strategic approaches to maintain and strengthen client relationships. - Product Improvement (Kolo App): Tailored the Kolo App's features and functionalities to better align with client business growth initiatives, enhancing user experience and satisfaction. - Continuous Process Improvement: Committed to ongoing learning and development, with a focus on refining sales, operations, and category team engagements, driving overall efficiency and effectiveness.

Responsibilities: Leading the Post-Sales User Journey, focusing on enhanced customer experience. Guiding a highly competitive team to boost: - Account Management & Enhancement - Managed and enhanced the module and user experience of the mobile app - Engagement & Brand Visibility - Strategic Brand Placement - Lead supply and Customer Business Growth - Customer Retention & Renewals - Building and mentoring high-performance teams Key Actions: - Product Improvement Focus: Concentrate on enhancing the product, especially in terms of service provider engagement and strategic brand positioning in the app - Revenue Initiative Leadership: Initiated and led a key revenue-generating project, contributing significantly to the business's financial growth. - Team Development: Built and managed a dynamic team to support the revenue initiative, fostering a competitive and results-driven environment. - Cross-functional Collaboration: Work closely with Product Development, Category Management, and Operations teams to synergize efforts in product enhancement and client business improvement. - Strategic Communication: Maintain direct communication channels with company founders, ensuring timely and effective reporting and information flow. - Client Relations: Engage with clients to understand their needs and tailor product offerings for maximum satisfaction and impact. - Performance Metrics: Track and analyze key performance metrics to assess product/client success and identify areas for improvement. - Innovative Solutions: Propose and implement innovative solutions to enhance product features and client experience.

- Multi-Segment User Onboarding: Homeowners, Service Providers, and Distributors - Social Media Program Management - Talent Acquisition, Orientation, and Operations Management - Led and mentored a dynamic team, strategically building it to meet evolving needs and objectives - Community management - Product Orientation and Engagement: Multi-Channel User Education, Insight Gathering, and Data-Driven product Improvement - Kolo achieved approximately 1 million downloads. - Kolo expanded services to 5 Indian states, adding 4 new states as part of its growth strategy

- Instagram: https://www.instagram.com/creativeberry.in/ - LinkedIn: linkedin.com/company/creativeberry/ - Facebook: https://www.facebook.com/creativeberry.in Reach out to us for Graphic Design & Branding; Logo Design, Brand Design, Visiting Card Design, Brochure Design, Flyer Design, Social Media Graphic Design, label packaging, Photo Edit, stationery Design, and Banner Design. We are also experienced in Brand marketing, Brand Consulting, User Experience Design, Marketing Strategy, Content Strategy, Portrait drawing, Email Marketing, Digital Marketing, Social Media Marketing and Management, Video Branding (Ads Making), etc.

- Co-Founder & Managing Director at AgileCrew. - Agile practitioner and team lead. - Guided team growth from 2 co-founders to a total of 8 members. - Grew client base in India, UAE, Kuwait, and the USA. - Managed diverse projects independently and as a freelance consultant agency. - Developed an in-house Meeting Scheduling web app for seamless integration. - Attracted clients through Digital marketing agencies, UpWork, Fever, and Linkedin. - Ceased operations in Oct 2021 due to revenue constraints and Covid outbreak after 2.5 years.